Refund and Returns Policy
we strive to ensure your complete satisfaction with every purchase. we check each piece of clothing for any defect before sending it out. If, for any reason, you are not entirely satisfied with your clothing product, we offer a hassle-free refund policy to make your shopping experience as smooth as possible.
Conditions for Refund:
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Within 14 Days: You may return any clothing product within 14 days of the purchase date for a full refund.
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Unworn and Unwashed: Returned clothing items must be unworn, unwashed, and in their original condition with tags and packaging attached.
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Proof of Purchase: To initiate a refund, you must provide proof of purchase, such as an order confirmation number or receipt.
Refund Process:
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Contact Us: Please contact our customer service team via email to initiate the refund process. Provide details of your order and the reason for return. Our email is Houseofjannah1@gmail.com.
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Return Shipping: You will be responsible for shipping the item back to us. We recommend using a traceable shipping service to ensure the safe return of the product.
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Inspection and Approval: Once we receive the returned item, our team will inspect it to ensure it meets our return conditions. If approved, we will process your refund within 14 days.
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Refund Method: Refunds will be issued to the original method of payment used for the purchase.
Exceptions:
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Final Sale Items: Items marked as final sale are not eligible for return or refund unless they arrive damaged or defective.
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Customized Items: Clothing products that have been customized or personalized cannot be returned unless they are defective or damaged upon arrival.
Questions or Concerns:
If you have any questions or concerns regarding our refund policy or the return process, please don’t hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with every purchase.
House of Jannah reserves the right to amend this refund policy at any time without prior notice.
